Good practice

For a successful Spa les Bains experience:

Your preferences

Upon arrival at Spa Les Bains, a Spa Practitioner will briefly consult with you to ensure that you receive the best care.
Please inform us of any pregnancy or other health problems.

Our practitioners

Our experienced practitioners will be delighted to advise you and plan the treatments that suit you. Our practitioners will be honoured to help you plan your treatment programme if you are staying at the hotel for more than one day.

What to wear?

There is no need to bring special clothing as you will be given an outfit on arrival. Depending on your treatment, and of course to take advantage of the Spa, bring a swimming costume and a towel.

We provide you with a bathrobe and flip-flops adapted to your size.

It is recommended that you remove all your jewellery and valuables. In case of loss, forgetfulness or theft, the Spa cannot be held responsible.

We provide a locker for your personal belongings (subject to availability).

We provide disposable briefs for all cabin treatments.

Privacy

Changing rooms are available at the Spa Les Bains. During your treatment, towels will cover all the parts of your body that will not be treated.

Reservations

It is highly recommended to make a reservation for your treatment. We invite you to contact us if you have any questions and to help you identify the treatment best suited to your needs.

A deposit or bank guarantee is required for all bookings.

Arrival time

For your comfort and to make the most of your treatment, we ask you to arrive 15 minutes before your appointment time.

Delay

If you arrive late, we will do our best to provide your full treatment. However, please note that your treatment may be shortened if another appointment follows directly after yours.

Children

Children under the age of 16 are not allowed in the Spa les Bains, except in the case of privatisation of the Spa or treatments adapted to the child.

Cancellation

If you are unable to keep your appointment, please give us 24 hours' notice. We invite you to contact us to schedule a new appointment.
If you cancel a treatment or an appointment within 24 hours, the cancellation fee will be 100% of the treatment price.

Duration of care

The time described for each ritual or treatment includes a time to make yourself comfortable, and then to prepare yourself to return to the outside world. For a 30 min, 45 min, 60 min, 90 min, 120 min or 180 min session, the effective times are 25 min, 40 min, 50 min, 80 min, 110 min or 170 min.

Your comfort

We are at your disposal to anticipate your needs, our practitioners are at your disposal from your arrival until your departure.

During the treatments, we invite you to communicate about your needs, desires, possible problems, about the pressure you apply during a massage, the level of lighting in the room, your perception of sound.
We encourage you to share your impressions by filling in our questionnaire after your treatment.
In case of health problems, we invite you to consult a doctor to authorise you to receive the treatments provided in our Spa. Our establishment reserves the right to refuse to provide a treatment to anyone whose state of health could present a risk.

Mobile phone policy

In order to preserve the harmony within the Spa Les Bains, we kindly ask you to switch off your telephone upon your arrival.

Policy covid

In order to guarantee your safety in our establishment, all the necessary sanitary measures are rigorously applied: wearing of masks, distancing, disinfection of equipment and premises, provision of hydro-alcoholic gel, etc. We have also established a methodology for the use of the equipment in our Spa area: it provides for the number of people and the recommended time in a facility (sauna, Jacuzzi, salt grotto, etc.) according to the compulsory distancing or, depending on the period, a general privatisation of every access.